Refund policy

Due to the nature of our custom jewelry, all sales are final. We do not accept returns or exchanges.

 

Damaged or Incorrect Items

If your order arrives damaged due to shipping, or if you receive the wrong item, please contact us immediately upon receiving your package. You must provide your name, order number, and photo evidence of the damaged or incorrect item(s).

Please email us at nush@cmjanddiamonds.com to report the issue. We will work with you to arrange a refund or reship your item(s) as appropriate.

Items reported after the initial inspection window may not be eligible for a claim.

 

Refunds

We will notify you once we've reviewed your claim. If approved, you'll be refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your claim, please contact us at nush@cmjanddiamonds.com.

 

Custom & Personalized Items

All custom and personalized jewelry orders are made to order and are non-returnable and non-refundable, except in the case of a verified shipping damage claim as described above.

 

Contact Us

For any questions, please reach out at nush@cmjanddiamonds.com or visit us at 655 N Central Ave, Suite 1702, Glendale CA 91203.